Accountancy
171
Agriculture, Fishing
3
Finance, Insurance
110
Call Centres
0
Catering & Hospitality
128
Construction, Property
131
Customer services
77
Defence/Armed Forces
67
Education
5
Electronics
70
Engineering, Manufacturing 174
Graduate, Trainees
62
Healthcare & Nursing
103
Human resources
78
IT & Internet
877
Legal
73
Management consultancy 63
Marketing, Advertising, PR 75
Media, Creative
12
Non-profit, Charities
0
Public sector & Services
17
Recruitment sales
98
Retail, Wholesale
55
Restaurant & Food Service 6
Sales
157
Science
23
Secretarial, Administration 48
Security
0
Senior appointments
8
Telecommunications
4
Transport, Logistics
12
Travel, Leisure, Tourism
43
Other
67
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 168 |
| Post:Belgian Customer Service Representative,Luton, North London
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Nottingham
|
| The announcement text: |
Belgian Customer Care Representative
Location: Luton, UK (25 miles north from London)
Salary: Ј16,000 - 17,000 (+relocation package if moving from abroad)
Project Background:
Our client has a 300 seat, multi-lingual and multicultural customer care centre. The centre provides customer service to owners of motor vehicles across 20 European countries.
Job role * Activities * Responsibilities:
Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from customers and dealers.
General day-to-day duties include:
Generally dealing with only Belgian speaking customers
Initially focusing on answering inbound telephone calls
Working to strict service level criteria and deadlines
Working on own initiative to follow up and resolve the issues raised by customers
Understanding and applying the policies of their client to resolve the enquiries raised
Delivering excellent customer service in a professional, polite and clear manner
Logging of all contacts and following up on action plans using a case management system
Using modern computer technology - including Word and other Windows packages
Role develops to include responding to correspondence in the form of letters, emails and faxes
Personal Requirements
PC literate - working knowledge of Windows environment and Office products
Spoken and written Dutch and French to native standard (including business correspondence)
Thorough understanding of the Belgian culture
Enjoys direct contact with customers by telephone
Well organised
Excellent team player
Ability to work under pressure and deal with high stress * confrontational situations
Ability to work on own initiative
Help desk*call centre type experience
Experience in dealing with customers is desirable but not essential
Creative approach to problem solving
Pro-active working attitude - open-minded, flexible and approachable
Well-developed personality
Use of English as second language for systems, performance evaluation and training purposes
Advantages
Three weeks induction training
Ongoing (weekly) training on a regular basis
Modern office
Working in an international environment of 20 European nationalities (with your focus on the Belgian team)
|
| Contact information |
| Employer: |
|
| Email: |
1648@wolverhamptoncareer.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-20 19:15:50
|
| |
|
|
